AggieAlert may be activated in cases of:

• Violent activity, including:
  • Active shooters.
  • Immediate threat or concern to the health or safety of the New Mexico State University System community, including off-campus locations and events.
• Hazards, including:
  • Major fires.
  • Hazardous material leaks or spills (with a threat to health and safety).
  • Health issues such as infectious diseases (following consultation with local, state, and federal officials).
• Major disruptions to university activity, including:
  • Sever weather.
  • Power outages.
• Other events that pose an immediate threat to health or safety.

In an emergency, information will be shared in the following ways:

• AggieAlert Email, App, and Text Message Notifications: Use the AggieAlert Portal to sign up for AggieAlert or to update your preferences.
• Message Boards: Some classrooms on campus have message boards that show AggieAlert notifications.
• NMSU Homepage: Brief information about emergencies will be posted on nmsu.edu and updated as needed.
• When possible, AggieAlert notifications include a brief description of the emergency, the location of the emergency, any action to take (e.g., stay away from a dangerous area, shelter in place, follow evacuation plan), a suspect description if a crime has been committed, and a link to a map.

Yes.  AggieAlert is a cross-carrier service that sends to U.S. cellphone numbers.

At this time, only cellphones with U.S. numbers can be registered.

We encourage the community to download the Omnilert (AggieAlert) app from Google Play or the Apple App Store . While AggieAlert uses industry-standard SMS text messaging to send alerts to your phone, the app offers a more convenient way to manage and update your information. Please enable notifications to stay informed in real time.

Maybe.  If your current wireless service plan includes charges for incoming text messages, that rate will apply to AggieAlert text messages. Check with your phone carrier.

You can choose to unsubscribe from text messages in one of two ways:

1. Reply to an AggieAlert text with STOP.
2. Log in to the AggieAlert Portal and inactivate your cellphone number.

All active students (including DACC) and employees (including affiliates) with an “@nmsu.edu” email address will receive AggieAlert notifications via email. Additionally, those who have registered their phone number or downloaded the app will receive further alerts.

For location-specific notifications, only students and employees at the affected locations will receive alerts. To opt-in to location-specific notifications, users can log in to the AggieAlert Portal , navigate to "Groups," and subscribe to their preferred locations.

Family and loved ones of NMSU students are encouraged to register for AggieAlert text message and email notifications by navigating to the AggieAlert Portal , selecting “Sign Up” on the top right of the screen, and following the prompts.

The University partners with Omnilert LLC to provide emergency communications; however, we cannot guarantee uninterrupted service. In rare cases, system errors, delays or maintenance may cause service disruptions. For critical or life-threatening incidents, the University collaborates with local and state agencies to ensure alternative communication methods are available.

AggieAlert accounts are set to never expire. However, once a student graduates or is no longer enrolled, their university email address is automatically removed from the email notification list. Students who have graduated or are no longer enrolled will also be automatically removed from text message notifications on a quarterly basis (every January, April, July, and October).

When an employee leaves the University or retires, or affiliate is no longer with the University, their university email address is automatically removed from the email notification list and their cellphone number is automatically removed from text message notifications. Exception: Retirees with emeritus or emerita status will continue receiving AggieAlert notifications via email and text message.

Former students, employees and affiliates can register for AggieAlert notifications as Family and Friends through the Sign Up for AggieAlert  page.

NMSU System Students and Employees:

Email: If you are a current student, employee or affiliate, you my@nmsu.edu email address will automatically be registered to receive notifications. You can register additional non@nmsu.edu emails through the Sign Up for AggieAlert page.

Text Message: To receive SMS/TEXT message notifications, you must register your phone number in the AggieAlert Portal . Unlike active my@nmsu.edu emails, cellphone numbers will NOT be automatically registered to receive AggieAlert text messages.

Mobile App: To receive notifications via the app, please download the Omnilert (AggieAlert) app from Google Play or the Apple App Store . The app offers a more convenient way to manage and update your information. Please enable notifications to stay informed in real time.

Friends, Family and Community Members:

If you are not a student, employee or affiliate, visit the Sign Up for AggieAlert  page and follow the prompts.

To receive SMS/TEXT message notifications, you must register your phone number by updating your preferences after logging into the AggieAlert Portal .

Generally, text messages and App Notifications are received more quickly than email messages.

If you are a current student, employee, or affiliate, your university email address is automatically subscribed to an AggieAlert email distribution list. If you are not an active student or employee, visit the Sign Up for AggieAlert  page to register. Please note: If you are a current student, employee, or affiliate and you register your NMSU email address, this may result in duplicate email notifications.

If you are a current student, employee, or Affiliate, your NMSU email address already receives AggieAlert messages through an AggieAlert email distribution list. Please do not register it again with AggieAlert, as this will result in duplicate email notifications.

Each user can add up to two cellphone numbers and six email addresses in the AggieAlert Portal .

Ask them to visit the Sign Up for AggieAlert page and sign themselves up as Family and Friends of the University.

No. If you previously unsubscribed your cell phone number from receiving text messages, you will not be automatically registered for text message notifications to that unsubscribed number. If you previously unsubscribed and would now like to register again, update your preferences in the AggieAlert portal .

Yes. There are a few options:

1. Log in to your account on the AggieAlert portal webpage to add or remove email addresses and cell phone numbers.
2. If you want to stop receiving AggieAlert text message notifications, you can unsubscribe by replying to an AggieAlert text message with STOP or by logging in to the AggieAlert Portal and inactivating your cellphone number.

For those who access the AggieAlert portal via Single Sign-On (Aggie Access), you can only change your AggieAlert password through the my.nmsu.edu account recovery service , since they use the same login.

For those who do not have Single Sign-On (Aggie Access), log in to the AggieAlert Portal , click on the "Services" tab, and follow the instructions.

You can choose to unsubscribe from text messages in one of two ways:

1. Reply to an AggieAlert text with STOP.
2. Log in to the AggieAlert portal and inactivate your cellphone number.

For those who do not have Single Sign-On (Aggie Access), log in to the AggieAlert Portal , click on the "Services" tab, and follow the instructions.

If you are an NMSU student, employee, or affiliate, you will receive alerts via your NMSU email account. There is no unsubscribe option.

For non-NMSU subscribers, log in to your AggieAlert Portal and remove the email accounts you would like to unsubscribe. You may unsubscribe from email alerts only, text alerts only, or the entire service.

Visit the AggieAlert portal  and login, then click on "SERVICES". You will be taken to a page where you can manage the email addresses that have been registered.

To unsubscribe from targeted location notification, visit the AggieAlert Portal  and login, then click "GROUPS". You will be taken to a page where you can manage subscriptions to location notification. Click unsubscribe to be removed from the location. You can also subscribe to various locations if you want to.

Note: If you are an active student, employee, or affiliate, you will receive AggieAlert email notifications to your official University email address.

If you are a current student, employee, or affiliate, your university email address is automatically subscribed to an AggieAlert email list. If you are receiving duplicate messages to the same University email address, it is most likely because you registered that email address through the AggieAlert Portal . Log in to see if the address is listed. If so, you should either deactivate it or remove it to ensure you do not receive duplicate email notifications.

First, ensure that your cellphone number and/or personal email address are correct in your AggieAlert profile on the AggieAlert Portal .

If your information is correct, please contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

Log in to the AggieAlert Portal . Make sure you entered the correct U.S. phone number in the correct format (575-646-1234). If you need to make a change, remove the number and enter it again.

If everything appears correct, contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

It might have been captured by your spam filter. Check your junk/spam folder for the confirmation message. Make sure you can receive emails from AggieAlert by adding this address to your contacts or safe senders list: no-reply@omnilert.com.

If you still need help, contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

Try refreshing the page or logging out and logging in again. If you still need help, contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

Contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

First, ensure that your cellphone number and/or personal email are correct in your AggieAlert profile at AggieAlert portal. If your information is correct in AggieAlert, please contact the IT Help Desk at 575-646-1840 or help@nmsu.edu .

To improve the efficiency of the AggieAlert system, all inactive university and non-university users will be purged after two years. If that is the case, non-university users can re-register, while inactive university users will have to follow university policy to gain active status. After which they will automatically start receiving emails and upload cellphone numbers.

The University contracts with a third-party vendor, Omnilert, to provide emergency AggieAlert notification. You can view the Omnilert Privacy Policy for more information.

Additionally, the University's contract with Omnilert states that the vendor will not sell the contact information of our subscribers to third parties.

For the AggieAlert terms of service through Omnilert, please view the Omnilert Terms of Use .

No. AggieAlert enforces a ZERO SPAM policy that clearly prohibits unsolicited messages, and the University’s vendor, Omnilert, does not sell the contact information of our subscribers to third parties.

You should only receive text messages and/or emails from the NMSU AggieAlert system in case of an emergency.

You should only receive text messages from the New Mexico State University AggieAlert system in case of an emergency. We do not send any other messages through the AggieAlert system.

You can choose to unsubscribe from text messages in one of two ways:

• Reply to an AggieAlert text with STOP.
• Log in to the AggieAlert Portal and inactivate your cellphone number.

We encourage you to still be registered for text messages so that you will be informed of campus emergencies in the timeliest manner. Text message alerts are typically received more quickly than email alerts.